HomeMarkets
Trade
Trade
DashWallet
Official Regulatory Portal

Law Enforcement
Request Guidelines

For Government and Law Enforcement Agencies Only

These guidelines are for government and law enforcement agencies seeking information from Koinpark. Koinpark will assess each request individually and cooperate as legally required, in accordance with our Terms of Use and applicable laws.

Authorized Requestors

Only law enforcement agents or government officials authorized to:

  • Gather evidence as part of an investigation, or
  • Submit formal law enforcement requests
These guidelines are not applicable to:
  • Private individuals
  • Civil litigants
  • Private investigators

Note: Guidelines may change without prior notice.

Legal Basis for Disclosure

Koinpark adheres to legal obligations and regulatory standards, including:

  • AML (Anti-Money Laundering)
  • KYC (Know-Your-Client)
  • Record-keeping regulations

We require a valid court order or official police warrant to disclose any user-related information. For more on our privacy practices: Privacy Policy

Preservation Order Requests

Upon valid request, we preserve relevant data for 90 days. If more time is needed, please submit an extension request before the 90-day period expires.

Platform Overview

Koinpark is a cryptocurrency trading platform that offers digital asset exchange services to users globally. The Koinpark ecosystem includes:

  • Website: https://www.koinpark.com
  • Mobile applications (Android and iOS)
  • Related digital tools developed to facilitate the use of Koinpark Services

Koinpark allows users to buy, sell, and manage various cryptocurrencies while ensuring regulatory compliance. The platform collects, uses, and retains user data in accordance with its Terms of Use and Privacy Policy, and adheres to Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations.

Request Submission Process

Requests must be submitted to legal[at]koinpark[dot]com

To ensure fast processing:

  • Specify the legal basis for the request
  • Provide a case summary and user data identifiers
  • Submit from an official government domain
Notice of Requests

Unless otherwise directed by a valid Court Order or Police Warrant, and where legally permissible, Koinpark may notify affected users prior to the disclosure of any personal data.

Requests not accompanied by valid official documentation will not be processed. We appreciate your cooperation!