Koinpark Privacy Policy

Personal Data and Sensitive Personal Data

Reasons for Processing Your Data

We process your Personal Data based on the following grounds, depending on the purpose of the processing:

1. Legitimate Interests:

   Technical data, such as the Internet protocol (IP) address, login credentials, browser specifications, time zone settings, kinds and versions of browser plug-ins, operating system, platform, and other data of a similar nature.

2. Contractual Necessity:

   Processing is required to take steps towards entering into or fulfilling an agreement with you for the services you request or to meet our obligations under such an agreement.

3. Legal or Regulatory Compliance:

   Processing is essential to fulfill our legal or regulatory obligations under Indian laws and any applicable international obligations.

4. Consent:

   Processing is based on your explicit and voluntary consent, which we obtain from you as needed.

We are committed to ensuring that your personal data is processed lawfully, fairly, and transparently and is collected for specific, explicit, and legitimate purposes, which will be communicated to you. Any information you provide that is not mandatory is given voluntarily. While you may choose not to provide certain types of personal information, doing so may limit our ability to serve you effectively or offer the full range of our services.

Data We Collect and How We Gather It

1. We shall collect, store, use, disclose, and process the following information about you:

   a. Information You Provide:

   When creating a User Account or using our online platforms, you may need to provide Personal Data, including Sensitive Personal Data. You agree to ensure the accuracy of the information provided and update it as necessary to keep it current.

   We collect the following details directly from you to facilitate your access to and use of our online platforms:

   (i) Identification Information:

   This includes your name, date of birth, nationality, gender, photograph, and other similar details, which are necessary for creating and validating your profile on the platform.

   (ii) Government-Issued Identifiers:

   Information such as details from official identity documents provided by the government is collected to verify and link your identity to the registered profile.

   (iii) Correspondence Information:

   This includes your email address, phone number, and postal address, which we use to communicate with you, address your queries, and provide support services. If you participate in surveys, you may voluntarily share additional information.

   (iv) Financial Data:

   This includes bank account details, permanent account number (PAN), credit/debit card information, transaction history, trading data, UPI details, tax identification numbers, and information about digital assets, such as wallet addresses. This data is used to facilitate and process transactions on our online platforms.

   (v) Location Data:

   We may collect your location data to provide specific services, enable access to certain platform features, or detect potentially fraudulent transactions.

   (vi) Transaction Information:

   This includes details about your transactions on our platform, such as recipient name, digital currency address, amount, timestamp, and other related details.

   (vii) Employment or Business Information:

   This includes information such as your office location, job title, business description, or role, which helps us better understand your professional background.

   (viii) Other Information:

   Any additional information you provide when contacting customer support, leaving messages, participating in surveys, or assisting with legal or investigative matters.

   b. Information We Collect About You

   We may also automatically collect certain personal information during your use of our services:

   (i) Technical Information:

   This includes identifiers like IMEI or equipment ID numbers, IMSI or subscriber ID, UUID, MAC address, operating system details, device information, network operator, Wi-Fi or data network connectivity, IP address, login information, browser details, time zone settings, browser plug-ins and versions, operating system, and platform, among other similar data.

   (ii) App and Service Access:

   We may collect details related to your access to apps and services, including messaging via SMS, storage data, and device specifications.

   (iii) Visit Information:

   We track your interaction with our platform, including URLs you click, transactions or trades attempted, items viewed or searched, page load times, errors, time spent on pages, interactions such as scrolling or clicks, methods used to navigate away from a page, and any phone number used for customer service calls.

   (iv) Fund Transfer Data:

   We may collect information about fund transfer requests you make while using our online platforms, including transaction details provided by you or by a third-party service.

   (v) Metadata:

   This refers to technical data linked to the content you post, share, or submit on our platform, such as geolocation, date, or attribution data, which may be added by users or automatically.

   (vi) Cookies and Tracking Technologies:

   Our platforms may use cookies, tracking technologies, and pixels to enhance functionality and improve your experience. These technologies may also be used by third parties if you interact with their content through our platform. We make efforts to identify these cookies before use, offering you the option to accept or deny them.

2. For processing your deposit, you are required to manually input the Transaction ID, Reference number, or UTR number associated with your transaction. This is necessary for us to correctly credit the funds to your account. By proceeding with your deposit, you acknowledge that you are responsible for entering this information accurately.

   In the event that you do not input the Transaction ID, Reference number, or UTR number, or if the information entered is incorrect, the deposit may fail to reflect in your Fiat Wallet. You are solely responsible for any errors in the manual entry of these details.

   🛡️ Please be assured that your SMS data will not be accessed, stored, or shared with any third parties, nor will it be uploaded to any external servers or systems.

How We Handle Your Information

1. By consenting to this Policy, you authorize us to collect, use, store, process, transmit, disclose, and back up your Personal Data and/or Sensitive Personal Data for the purposes outlined in this Policy, as well as any other purpose detailed below. Please note, we are not liable for the accuracy of the personal identification information, Personal Data, Sensitive Personal Data, or any other data you provide to us or to any third party acting on our behalf. We use your information for the following purposes:

   a. To create, register, and maintain your User Account, manage your profile details, and authenticate your information.

   b. To notify you about promotions, offers, surveys, events, products, and services that may be of interest to you.

   c. To facilitate the services provided through our Online Platforms.

   d. To fulfill our contractual obligations with you.

   e. To enhance the security of our Online Platforms.

   f. To personalize the content and services we offer.

   g. To process transactions involving Digital Assets.

   h. To provide services to you, or allow selected third parties to provide services on our behalf.

   i. For KYC (Know Your Customer) verification of your Tax Identification Number (TIN) and other documents provided by you. This may include additional validation through OTP (One Time Password) or third-party service providers, but only with your consent.

   j. To detect and prevent suspicious or illegal transactions, mitigate risks associated with money laundering and other unlawful activities, and comply with applicable laws and regulations.

2. In the event we are acquired or merged with another company, your Personal Data may be transferred. We will notify you beforehand and seek your consent before your Personal Data is transferred and subject to a new privacy policy.

Disclosure and Sharing of Your Information

1. By providing your consent under this Policy, you authorize us to disclose and share the information we collect from you with third parties. This may include data you directly provide or data received from third parties with your consent. We may share your information with trusted third-party service providers who assist us in delivering our Services to you.

2. We may disclose your Personal Data in the following circumstances:

   a. When required by applicable laws, or in response to legal orders, requests, or processes from law enforcement agencies, government authorities, or any parties tasked with investigating suspected illegal activities.

   b. For the detection and prevention of identity theft, fraud, money laundering, abuse of Services, or other unlawful activities.

   c. To respond to claims that content on our platform, such as advertisements or posts, infringes on the intellectual property rights of third parties.

   d. When necessary to enforce or apply our Terms of Service and other agreements, or to protect the rights, property, or safety of the Company, our users, or others. This may include sharing information with third parties for fraud protection and KYC verification purposes.

Data Security Measures

1. We implement robust technical and security protocols to protect your information from unauthorized access or accidental loss, in compliance with applicable laws. These measures include, but are not limited to, firewalls, encryption, and disaster recovery systems. All the data you provide is securely stored on our servers.
2. To ensure the safety of your account, we advise you not to share your password with anyone. You should also follow best practices for online security while using your User Account, including logging out after use and avoiding accessing your account in public or shared spaces. We recommend using reliable malware and virus protection software on your devices to further safeguard your information.
3. Please be aware that if you share any Personal Data in public areas of the Online Platforms, such information may be collected and used by third parties over whom we have no control.
4. You acknowledge and understand that internet transmissions are not completely secure, and such activities are conducted at your own risk. While we are committed to safeguarding your personal data, we cannot guarantee absolute security and disclaim any liability for security breaches, malicious attacks, errors, omissions, or any other issues related to the transmission of data or any breach of your information through the Online Platforms.
5. We may also undergo regular security assessments by third-party experts and limit access to your Personal Data to authorized personnel only, based on necessity. Once we receive your Personal Data, we implement stringent procedures and security measures to protect it and prevent unauthorized access, to the extent reasonably possible.

Data Retention and Storage

1. Regardless of anything stated in this Policy or the Terms, we will retain your information and/or data for as long as your User Account is active, to resolve disputes, conduct investigations, or handle ongoing legal matters related to any suspicious or illegal transactions. We may also retain data for the enforcement of agreements or as required by applicable laws. The retention period may be extended if necessary to comply with legal obligations, but we will only retain the data for the minimum period required to meet legal requirements and provide our Services to you.
2. We do not offer any warranties and shall not be held liable for the unavailability or non-retention of any information and/or data provided by you once your User Account has been deleted.
3. While we strive to permanently delete your Personal Data once it has passed its retention period, some data may remain within our systems temporarily, such as when it is pending overwriting. For all practical purposes, this data is no longer in use, meaning that, even though it may still exist in our systems, it will not be accessed or utilized by our employees. Retention of this data may still occur to comply with applicable laws, resolve disputes, enforce our Policy, or protect our rights.

Use of Cookies and Similar Technology

1. We may collect certain information about your activities on our Online Platforms or while using our Services through automated tracking. You acknowledge and agree that this data may be used to conduct internal research on user demographics, interests, and behaviors to enhance our understanding and service offerings. This information is collected and analyzed on an aggregated, non-identifiable basis.
2. Our Online Platforms use cookies to differentiate you from other users. This enables us to provide an improved browsing experience and helps us enhance the functionality of the Online Platforms. By continuing to use our Online Platforms, you consent to our use of cookies. It is important to note that the use of cookies is not linked to any personally identifiable information on our Online Platforms.
3. Cookies are small text files containing letters and numbers that are stored on your browser or device, subject to your consent. These files transfer information to your device’s storage and assist us in tailoring the Online Platforms to your preferences.
4. Please be aware that third parties, such as advertising networks and external service providers, may also use cookies over which we have no control. These cookies are typically used for analytical or performance-related purposes or for targeted advertising.
5. We may employ third-party web analytics services on our Online Platforms, such as Google Analytics and tools provided by Facebook or LinkedIn. These services use technologies like cookies, web server logs, and web beacons to collect information and analyze how users interact with the Online Platforms. The collected data may also be used by these analytics services to personalize marketing content within their advertising networks.
6. You can manage cookies by adjusting your browser settings to block some or all cookies. However, blocking cookies, including essential ones, may impact your ability to access parts of the Online Platforms or use certain Services. Additionally, if you send us personal correspondence, such as emails or letters, or if third parties provide correspondence regarding your activities or postings on the Online Platforms, we may collect and store such information for reference or compliance purposes.